AI-Powered ‘Insurance Samjho’ Launched by Bajaj Allianz

Bajaj Allianz General Insurance, one of the leading private general insurers in India, has taken a pioneering step in enhancing customer experience and transparency with the launch of its innovative “Insurance Samjho” Gen AI powered bot. The bot is designed to demystify insurance for customers and provide personalized assistance to policyholders.

How does Insurance Samjho work?

Insurance Samjho is a user-friendly platform that allows customers to upload their policy documents (brochures, policy copies, or policy wordings) and get clear and concise answers to their questions about coverage, exclusions, procedures, or even specific medical conditions. The bot uses intuitive AI capabilities to break down complex insurance terms into simple, conversational language, ensuring complete understanding and confidence among policyholders.

The bot also acts as a virtual assistant that can guide customers through the claim settlement process and help them avoid any dissatisfaction arising due to lack of knowledge, intricate details, or fine print of the insurance policy. Customers can interact with the bot in a natural way and get transparent and accurate information about their policies.

Why is Insurance Samjho important?

Insurance Samjho is the first-of-its-kind initiative in the Indian insurance industry that aims to instill trust and boost insurance penetration by simplifying the understanding of insurance products. According to Tapan Singhel, MD & CEO of Bajaj Allianz General Insurance, “Insurance Samjho is our endeavour to empower customers with the right information at the right time and enable them to make informed decisions about their risk management.”

Insurance Samjho is also a learning bot that will keep evolving in terms of knowledge and complexity over time. The bot will leverage the feedback from customers and incorporate the latest developments in the insurance sector to provide relevant and updated information to policyholders.

How to use Insurance Samjho?

To use Insurance Samjho, customers can visit https://www.bajajallianz.com/insurancesamjho/ and upload their policy documents. They can then ask any question related to their policies and get instant answers from the bot. The bot will also provide links to the source documents for further reference. Customers can also access Insurance Samjho through Bajaj Allianz General Insurance’s website, mobile app, or social media channels.

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